what to expect


See our frequently asked questions below

Medical aids

Bingle & Koster Physiotherapists charge medical aid rates and we claim directly from your medical aid. Please note that a depletion of your medical savings and certain exclusion criteria may make you liable for the treatment cost.


Physiotherapists are first line practitioners and it is not necessary to have a referral from your doctor. If your condition requires attention from another discipline, we will refer you to the necessary specialist.

New patients

Arriving 15 minutes early to your first appointment will allow for enough time to fill in the necessary forms to open a medical file for you. First appointments are usually 45 minutes and follow-up appointments vary between 30 and 45 minutes.

Cancellation policy

  • Telephonic and online cancellations only, please do not cancel via email.
  • Appointments may be cancelled on our online system up to 6 hours before the appointment.
  • Appointments not cancelled at least 2 hours before the consultation will be charged.
  • Appointments not kept will be charged.

Saturday appointments

Saturday morning appointments are available at Doringkloof Medical Centre and all the Virgin Active Health Club practices.

Early morning appointments

Appointments before 07:00 can be made at our Virgin Active Branches. Please WhatsApp the branch you would like to book an early appointment with to make arrangements with the therapist.